Here to help you start your academic journey

Wherever you are in the world, INTO's expert Enrolment Services Counsellors and Student Support Advisors are here  to help.

Our team speak a number of languages including Arabic, Cantonese, English, French, Mandarin, Polish, Russian and Spanish.

To get in touch, please visit our help page or email us at ukes@intoglobal.com.

Meet the team

Amal - speaks Arabic

Amal Basta

My name is Amal, I'm a native Arabic speaker - I advise students coming from the Middle East.

Have you ever lived or studied abroad?

I was 14 years old when I moved to Germany from Sudan, and I completed all my school and university education there. I understand how it feels to study abroad, and am happy to help students overcome any difficulties while adapting to their new life.

What are the most common questions you get asked by students?

Students' questions vary between deadlines to confirm their offers, progression requirements and accommodation options.

Awisha - speaks Arabic

Awisha Bashir

Have you ever lived or studied abroad?

I've experienced life in both Libya and the UK. I was born here in Brighton, and then spent my adolescence years in Libya. Now I have my own little family, and moved back to the UK.

Living and studying in both countries helps me understand what students go through adjusting to a new way of life. Many INTO staff have experienced this personally, so we can help students with any rough patches. We're here to help them embrace the change, and enjoy this new adventure.

What are the most common questions you get asked by students?

"When can I get my CAS statement?"

Andrew - speaks French

Andrew Horswill

Have you ever lived or studied abroad?

Yes, I lived in the South of France for nine years, and completed my entire secondary school education there. Thanks to living and learning abroad I now speak both French and English.

What are the most common questions you get asked by students?

Students are always interested in where they are staying and what is local to the area. It is always important for them to know that they will feel at home away from home.

Basel - speaks Arabic

Basel Merched

Have you ever lived or studied abroad?

Yes, as someone who has moved to the UK to study, I feel that I am well positioned to understand the needs of international students. I am happy to share this experience when speaking to students, either in English or Arabic.

What are the most common questions you get asked by students?

"When is the deadline for confirmation?" It seems like I get this question from 1 in every 3 students. 

Diana - speaks Polish

Diana Stec

Have you ever lived or studied abroad?

I lived in Abu Dhabi for 2 years when I was 8 years old, and studied at an international school there. I moved to the UK from Poland 8 years ago, and completed my undergraduate degree in Applied Psychology and Criminology at the University of Brighton. I very much relate to our students as I have twice experienced living in a foreign country, and can certainly recommend the whole experience.

What are the most common questions you get asked by students?

The most common questions are around possible scholarships and degree progression options.

Eddie - speaks Arabic

Eddie Alnema

Have you ever lived or studied abroad?

Yes, as I moved to live in the UK, I feel I have a better understand for the country in which I can answer most of the international students questions about life in the UK and I’m happy to speak to our students in Arabic or English.

What are the most common questions you get asked by students?

Most commonly asked questions are around confirmation deadlines and accommodation.

Grace - speaks Mandarin and Cantonese

Grace Lee

Have you ever lived or studied abroad?

I'm from Hong Kong and have lived in the UK for over 10 months. I speak fluent Cantonese, Mandarin and English, and support Asian students from application through to arrival in the UK. Having prepared for study abroad and visa applications, I've experienced the same situation as our students and so know how best to help.

What are the most common questions you get asked by students?

The most common questions I get asked by students are "when are the deadlines for application?" and "where are the INTO Centres?"

Inesa - speaks Russian

Inea Prokopenkova

Have you ever lived or studied abroad?

I came to the UK from Lithuania in 2007 to do my bachelor's degree, and have  lived here ever since. Being an international student myself I understand how challenging it can be studying abroad and getting used to life in another country. I understand how important it is to receive support and advice while taking this big step in life.

What are the most common questions you get asked by students?

The most common questions are around progression and finding the right pathway courses.

Jenny - speaks Mandarin

Jenny Shao

Have you ever lived or studied abroad?

I'm from Shanghai, and moved to the UK in 2011. I studied my master's here, and so understand how challenging it can be getting used to life in the another country.

I speak Mandarin and English, and support students in applying for INTO courses, as well as with UK visa applications.

What are the most common questions you get asked by students?

The most common questions are "what's the deadline to accept my offer?" and "what are the entry requirement for this course?"

Khaled - speaks Arabic

Khaled Grira

I'm Khaled - I advise students from the Middle East.

Have you ever lived or studied abroad?

Yes, the best part of studying abroad is the opportunity to learn new life skills. It teaches you so much about yourself and helps you better understand other cultures. After meeting people from all over the world, you realise that there are so many ideas and approaches to deal with the same issues. You learn that tolerance and understanding is what makes us human.

What are the most common questions you get asked by students?

The most commonly asked questions are about pathway program details, progression options, university rankings, and campus environments.

Kristin - speaks Spanish

Kristin Peralta

My name is Kristin, and I was born in the US.

Have you ever lived or studied abroad?

I've lived in Colombia, Spain and the US, and I moved to the UK when I was 16 years old. I still remember this fondly because I was very excited and nervous. I studied at college here, and when I was 19 years old I began my BA degree at the University of Portsmouth. Afterwards I graduated with a master's from the University of Sussex, which has been one of the best experiences in my life.

Lin - speaks Mandarin and Spanish

Lin Jiang

My name is Lin, and I advise Chinese students looking to study in the UK.

Have you ever lived or studied abroad?

Yes, I lived in Spain for 10 years, and after finishing my master's degree in Business Administration I worked for different companies in China and Spain. Because I've been an international student I always try and help our students as much as I can.

What are the most common questions you get asked by students?

The most common questions are "what's the deadline for IELTS result?", "can I change my degree after the foundation course?", and "what accommodation I can choose?"

Maggie - speaks Mandarin and Polish

Maggie Dziem

Have you ever lived or studied abroad?

I've lived in both China and the UK for five years. I studied a Chinese language course, followed by a master's degree in Chinese Language at Nanjing Normal University. I've worked for Chinese companies based in Guangzhou and Shenzhen, and have travelled extensively across South-East Asia, gaining valuable experience of living abroad.

What are the most common questions you get asked by students?

The most common questions refer to visas, accommodation, and progression pathways.

Mohammed - speaks Arabic

Mohammed Al-Awadhi

Have you ever lived or studied abroad?

Yes, I lived in the UAE for about 8 years before I moved to the UK. I also completed my GCSEs, A-levels and undergraduate degree here. I believe that being an international student from a young age has given me a better understanding of the needs of today's international students.

What are the most common questions you get asked by students?

Students often ask "when is the deadline to confirm my place?"

Wenwen - speaks Mandarin and French

Wenwen Liu

My name is Wenwen, and I provide advice and support to students applying to US universities.

Have you ever lived or studied abroad?

I've lived in Beijing, New York, Montreal, and Vienna; I speak Mandarin, English, French and German. I enjoy the art, literature and cuisine of different countries, and find it very rewarding to speak to students eager to explore their academic and cultural interests abroad.

What are the most common questions you get asked by students?

I'm often asked if other students from their home country will be attending the university, as well as the difference between pathway programmes and direct entry.

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