INTO University Partnerships – Coronavirus (COVID-19) update for students and parents

A message from John Latham, CEO, INTO University Partnerships

INTO holds dear our strong relationships with our partners across the world, on behalf of the whole company, would like to express our sincere sympathies to all those who have been affected in any way by the ongoing Novel Coronavirus (2019 nCov) outbreak.

The health and safety of our students within our UK and US centers, and our colleagues around the world is of paramount importance to us. Along with our university partners, we are doing everything possible to ensure our students have the support and assistance they need.

The COVID-19 situation is ever-changing and we are committed to ensuring we keep everyone as updated as possible.

KEY POINTS

  • Across all our Centers we have ended face-to-face teaching and have moved all current students to virtual teaching for the Spring semester/term and we expect to extend that into the Summer semester/terms.
  • Students who are currently not in the UK and US and intending to start their INTO program in April and May, are being encouraged to defer to the next available intake.
  • From June 2020, we will be offering online Pre-sessional and Academic English courses. More information will be made available shortly.
  • UKVI release guidance regarding Tier 4 visas and distance learning.
  • UK government has introduced strict new measure and instructed all UK citizens to stay at home to tackle the spread of coronavirus and protect the NHS.
  • Governors across several states in the US have implemented stay at home orders with approximately 50% of US population urged to stay at home currently.
  • All INTO UK and US staff, the admissions teams and our INTO JV center staff are all working virtually and can be reached through our regular forms of communication.

UK center and university updates

Are INTO Centers open?

All of our INTO Centers are closed.Please refer to the centre-specific information on this page for further clarity.

Essential services continue to be accessible for students, but will be delivered virtually.

What is the current situation at City, University of London?

Center Spring/Easter Extended Break
Mar 23 2020 - Apr 14 2020

Has the INTO center cancelled in-person classes?
Yes - online delivery from Mar 23 2020 until further notice.

Have university in-person classes been cancelled?
Yes

Can international students remain in the center/university accommodation?
Yes

Will limited and essential services on the University campus remain open and operational?
Yes

Will Counseling, Health, and Advising services remain available? (these services may be delivered virtually)
Yes

Will the INTO center remain open? (limited and essential services)
Center closed - essential services continue to be accessible for students but will be delivered virtually, with face-to-face support available for emergencies.

University COVID-19 information
Please visit the University website: https://www.city.ac.uk/news/2020/march/
coronavirus-guidance-for-staff-students-and-visitors

What is the current situation at the University of Exeter?

Center Spring/Easter Extended Break
Apr 6 2020 - Apr 14 2020

Has the INTO center cancelled in-person classes?
Yes - online delivery from Mar 16 2020 until further notice.

Have university in-person classes been cancelled?
Yes

Can international students remain in the center/university accommodation?
Yes

Will limited and essential services on the University campus remain open and operational?
Yes

Will Counseling, Health, and Advising services remain available? (these services may be delivered virtually)
Yes

Will the INTO center remain open? (limited and essential services)
Center closed - essential services continue to be accessible for students but will be delivered virtually, with face-to-face support available for emergencies.

University COVID-19 information
Please visit the University website: https://www.exeter.ac.uk/coronavirus/

What is the current situation at Glasgow Caledonian University?

Center Spring/Easter Extended Break
Mar 27 2020 - Apr 14 2020

Has the INTO center cancelled in-person classes?
Yes - online delivery from Mar 16 2020 until further notice.

Have university in-person classes been cancelled?
Yes

Can international students remain in the center/university accommodation?
Yes

Will limited and essential services on the University campus remain open and operational?
Yes

Will Counseling, Health, and Advising services remain available? (these services may be delivered virtually)
Yes

Will the INTO center remain open? (limited and essential services)
Center closed - essential services continue to be accessible for students but will be delivered virtually, with face-to-face support available for emergencies.

University COVID-19 information
Please visit the University website: https://www.gcu.ac.uk/student/
coronavirusuptodateinformation/

What is the current situation at INTO London?

Center Spring/Easter Extended Break
AE: Mar 21 2020 - Mar 29 2020
Pathway: Mar 28 2020 - Apr 5 2020

Has the INTO center cancelled in-person classes?
All term 2 exams postponed.

Week commencing Mar 23 2020 - scheduled feedback week will now take place remotely for any modules where assessment was completed and feedback can be given.

Yes - online delivery for General English from Mar 18 2020
Yes - online delivery for Academic English from Mar 30 2020 (aligning with original term start dates)
Yes - online delivery for all other courses to start from Apr 6 2020 (aligning with original term start dates)

Have university in-person classes been cancelled?
N/A

Can international students remain in the center/university accommodation?
Yes

Will limited and essential services on the University campus remain open and operational?
N/A

Will Counseling, Health, and Advising services remain available? (These services may be delivered virtually)
Yes

Will the INTO center remain open? (limited and essential services)
Center closed - essential services continue to be accessible for students but will be delivered virtually, with face-to-face support available for emergencies.

What’s the current situation at INTO Manchester (including information on university partners)?

Center Spring/Easter Extended Break
Mar 23 2020 - Apr 14 2020

Has the INTO center cancelled in-person classes?
Yes - online delivery from Mar 16 2020 until further notice.

Have university in-person classes been cancelled?
Yes

Can international students remain in the center/university accommodation?
Yes

Will limited and essential services on the University campus remain open and operational?
N/A

Will Counseling, Health, and Advising services remain available? (these services may be delivered virtually)
No - center will close from Mar 20 2020 until further notice.

Will the INTO center remain open? (limited and essential services)
Center closed - essential services continue to be accessible for students but will be delivered virtually, with face-to-face support available for emergencies.

University COVID-19 information
Manchester Metropolitan University: https://www2.mmu.ac.uk/student-life/news/story/?id=11757

The University of Manchester: https://www.manchester.ac.uk/coronavirus/

What is the current situation at Newcastle University?

Center Spring/Easter Extended Break
Mar 23 2020 - Apr 20 2020

Has the INTO center cancelled in-person classes?
Yes - online delivery from Apr 20 2020 until further notice.

Have university in-person classes been cancelled?
Yes

Can international students remain in the center/university accommodation?
Yes

Will limited and essential services on the University campus remain open and operational?
Yes

Will Counseling, Health, and Advising services remain available? (these services may be delivered virtually)
Yes

Will the INTO center remain open? (limited and essential services)
Center closed - essential services continue to be accessible for students but will be delivered virtually with some staff remaining in the center to support students in accommodation.

University COVID-19 information
Please visit the University website: https://www.ncl.ac.uk/wellbeing/coronavirus-updatedinformation/

What is the current situation at Newcastle University London?

Center Spring/Easter Extended Break
HE: Mar 30 2020 - Apr 25 2020
Pathway: Apr 6 2020 - Apr 17 2020

Has the INTO center cancelled in-person classes?
Yes - online delivery from Mar 16 2020 until further notice.

Have university in-person classes been cancelled?
Yes

Can international students remain in the center/university accommodation?
Yes

Will limited and essential services on the University campus remain open and operational?
Yes

Will Counseling, Health, and Advising services remain available? (these services may be delivered virtually)
Yes

Will the INTO center remain open? (limited and essential services)
Center closed - essential services continue to be accessible for students but will be delivered virtually, with face-to-face support available for emergencies.

University COVID-19 information
Please visit the University website: https://www.ncl.ac.uk/wellbeing/coronavirus-updatedinformation/

What is the current situation at Queen's University Belfast?

Center Spring/Easter Extended Break
Mar 30 2020 - Apr 14 2020

Has the INTO center cancelled in-person classes?
Yes - online delivery from Mar 16 2020 until further notice.

Have university in-person classes been cancelled?
Yes

Can international students remain on in the center/university accommodation?
Yes

Will limited and essential services on the University campus remain open and operational?
Yes

Will Counseling, Health, and Advising services remain available? (these services may be delivered virtually)
Yes

Will the INTO center remain open? (limited and essential services)
Center closed - essential services continue to be accessible for students but will be delivered virtually, with face-to-face support available for emergencies. Students in University accommodation will also have access to the staff in the accommodation.

University COVID-19 information
Please visit the University website: https://www.qub.ac.uk/home/coronavirus-faqs/

What is the current situation at the University of Stirling?

Center Spring/Easter Extended Break
Mar 23 2020 - Mar 27 2020

Has the INTO center cancelled in-person classes?
Yes - online delivery from Mar 16 2020 until further notice.

Have university in-person classes been cancelled?
Yes

Can international students remain on in the center/university accommodation?
Yes

Will limited and essential services on the University campus remain open and operational?
Yes

Will Counseling, Health, and Advising services remain available? (these services may be delivered virtually)
Yes

Will the INTO center remain open? (limited and essential services)
Center closed - essential services continue to be accessible for students but will be delivered virtually, with face-to-face support available for emergencies.

University COVID-19 information
Please visit the University website: https://www.stir.ac.uk/coronavirus/

What is the current situation at the University of East Anglia?

Center Spring/Easter Extended Break
Mar 23 2020 - Mar 27 2020

Has the INTO center cancelled in-person classes?
Yes - online delivery from Mar 16 2020 until further notice.

Have university in-person classes been cancelled?
Yes

Can international students remain in the center/university accommodation?
Yes

Will limited and essential services on the University campus remain open and operational?
Yes

Will Counseling, Health, and Advising services remain available? (these services may be delivered virtually)
Yes

Will the INTO center remain open? (limited and essential services)
Center closed - essential services continue to be accessible for students but will be delivered virtually with some staff remaining in the center to support students in accommodation.

University COVID-19 information
Please visit the University website: https://portal.uea.ac.uk/coronavirus-guidance

What precautions are the INTO Centers taking to minimise the risk of infection?

We want to re-assure you that the wellbeing, health and safety of our current students at any of our Centers or partner university campuses is always our paramount concern. This is none-more so than during the Coronavirus (COVID-19) situation.

For the latest guidance on health and safety precautions please refer to the NHS guidelines

The wellbeing of our students and staff is our top priority. To safeguard our whole community and slow the spread of the coronavirus (Covid-19), our UK centers will end face-to-face teaching from March 16 2020 and move to online and virtual instruction.

I am a student planning to come for a future intake - what should I do if I can't submit my transcripts or other documentation and take any appropriate language tests?

At INTO we understand that this will be a difficult and uncertain time for certain applicants and we will look to make every allowance that we can, where applicants have difficulty providing documents.

Some documentation is required by UKVI as part of an applicant’s application for a visa to study in the UK, and INTO have limited control over that. We are working hard, along with the rest of the Higher Education sector, to secure exceptional arrangements for students who may be adversely affected by a long delay in being able to take an IELTS test, for example.

Our advice to any students who still need to take an IELTS test is to book a test as soon as this becomes possible, as there are likely to be longer waiting times for test dates. Any students who think they will have difficulty in providing final transcripts or other documents required for their INTO application should speak either to their Educational Advisor , or the UK Central Admissions team, who will be able to advise of any alternative options that may be applicable.

US center and university updates

What is the current situation at Colorado State University?

For how long are university and INTO classes being moved virtual/remote?
University and INTO classes will be conducted virtually/remotely through the end of the Spring Semester, Fri. May 15 (including exams).

Can international students remain in university housing?
Yes - While CSU advises international students who want to return home to do so for the remainder of the semester, housing and dining options will remain open for for the remainder of the semester for international students who choose to stay. For the most current information, please go to https://housing.colostate.edu/covid-19/.

Will campus remain open and operational? To what degree?
As of March 23, the university is moving all operations remotely, with the exception of essential functions. All buildings are closed with only authorized INTO CSU and CSU personnel having access to them. In addition, CSU Housing and reduced dining options remain open for all international students and will remain open for the remainder of the semester.

Will campus dining options remain available?
Yes - CSU Housing and reduced dining options remain open for all international students and will remain open for the remainder of the semester.

Will university counseling, health and advising services remain available?
Yes, these services remain available, primarily remotely or through virtual delivery effective March 23, 2020.

Will university insurance cover the cost of COVID-19 testing?
Yes - University insurance will fully cover the cost of testing with no co-pay or deductible.

Will the INTO center remain operational?
INTO CSU operations are being conducted primarily online/remotely. Students are being provided contact information for all aspects of the operation.

Where can I find more detailed information about how the university is responding to the coronavirus situation?
For the latest CSU updates on COVID-19, please regularly check the CSU COVID-19 website at: https://www.safety.colostate.edu/coronavirus

What is the current situation at Drew University?

For how long are university and INTO classes being moved virtual/remote?
University and INTO classes will be conducted remotely through the end of the Spring Semester and into the first part of June, at least. If students wish to return home and continue their studies remotely, they can do so if they choose to complete their credits remotely. It is very important for students to inform INTO Drew or a DSO prior to make arrangements to go home.

Can international students remain in university housing?
Yes - All international students who wish to remain on campus MUST fill out an exemption form in order to do so. We guarantee that all international students that fill out the form WILL be approved for an exemption to remain on campus. Should students need help filling out this form, INTO Drew staff can assist.

Will campus remain open and operational? To what degree?
Yes - Currently Residence Halls, Health Services, the Commons and the Ehinger Center are open to students. A comprehensive list of campus accessibility can be found on the university website.

Will campus dining options remain available?
Yes - On-campus dining options remain available. To follow CDC and State guidelines, the Commons (on-campus dining) has moved to “grab-and-go” service for students remaining on campus. If there are any changes to our dining offerings, that information will be communicated directly to students remaining on campus.

Will university counseling, health, and advising services remain available?
Yes - Health Services will remain open as a primary point of contact if students are concerned about their health.

Will university insurance cover the cost of COVID-19 testing?
Yes - INTO Drew student health insurance will cover 100% of all testing for COVID-19 should students feel ill and a test is warranted.

Will the INTO center remain operational?
Yes, all INTO Drew services will remain available remotely.

Where can I find more detailed information about how the university is responding to the coronavirus situation?
For the latest university updates, please regularly check: http://www.drew.edu/1/emergency-information/coronavirus-disease-2019-covid-19/#3-10

What is the current situation at George Mason University?

For how long are university and INTO classes being moved virtual/remote?
University and INTO classes will be conducted remotely through the end of the Spring Semester, Wed. May 20 (including exams).

Can international students remain in university housing?
Yes - The university residence halls will remain open with modified dining options. The Southside dining location offers "grab and go" meals for students during published mealtime hours. All other food locations on campus are generally closed.

Will campus remain open and operational? To what degree?
Yes - The university is closing its buildings to the general public for the foreseeable future. It is also mandating telework for all faculty and staff except for those who need to work on campus to continue critical functions for the university. University buildings are mostly closed effective March 25. Some dining options and residence halls for students remaining on campus remain open. Police and Safety headquarters remain open. Student Health Services, the Mason Card Office, and the Cashier’s Office will be open on a limited access basis.

Will campus dining options remain available?
Yes - The Southside dining location offers "grab and go" meals for students during published mealtime hours. All other food locations on campus are generally closed.

Will university counseling, health and advising services remain available?
Yes - Student Health Services is open, but students must call first before going to Student Health office. Counseling and advising services are open but provided virtually.

Will university insurance cover the cost of COVID-19 testing?
Yes - Should students feel ill and a test is warranted, INTO Mason student health insurance covers 100% of all in-network testing.

Will the INTO center remain operational?
Yes - The university has closed buildings for all services (but not for critical services that need to happen in the building). So services for INTO Mason are still provided, primairly through virtual means.

Where can I find more detailed information about how the university is responding to the coronavirus situation?
For the latest university updates, please regularly check: https://www2.gmu.edu/coronavirus

What is the current situation at Hofstra University?

For how long are university and INTO classes being moved virtual/remote?
University and INTO classes will be conducted remotely through the end of the Spring Semester, Sat. May 16 (including exams).

Can international students remain in university housing?
Yes - Residence halls will remain available for students who have a compelling need to stay on campus. One such compelling reason is for international students who require this accommodation to avoid visa issues – these students will not be required to move off campus if they complete the application provided by Residence Life and show a compelling need. The INTO Hofstra team will be able to assist in completing the application form.

Will campus remain open and operational? To what degree?
Yes, with some building closures and many services virtual/remote.

Will campus dining options remain available?
Yes - The campus will offer limited dining options. For the most updated list of open dining locations, please visit https://new.dineoncampus.com/hofstra

Will university counseling, health, and advising services remain available?
Yes

Will university insurance cover the cost of COVID-19 testing?
Yes - Students with INTO Hofstra insurance are covered for coronavirus testing and treatment, as specified in their policy. Testing for coronavirus is covered at 100% for in-network providers. For students enrolled in INTO Hofstra’s insurance plan, please visit www.4studenthealth.com/hofstra for more information.

Will the INTO center remain operational?
Yes - While temporarily closed to in-person visitors, the INTO Hofstra Center will be fully operational and available to students virtually during our regular business hours of 9am-5pm (EST). We can always be reached, anytime, at INTOHofstra@hofstra.edu or by emailing any member of the INTO Hofstra center team.

Where can I find more detailed information about how the university is responding to the coronavirus situation?
For the latest university updates, please regularly check: https://www.hofstra.edu/coronavirus

What is the current situation at Illinois State University?

For how long are university and INTO classes being moved virtual/remote?
University and INTO classes will be conducted remotely Mon. March 30 - Fri. May 8 (remainder of semester, including exams).

Can international students remain in university housing?
Yes

Will campus remain open and operational? To what degree?
Most services are available remotely. Housing is open and select pick up dining. Essential personnel are on campus.

Will campus dining options remain available?
Yes - Watterson Dining Commons remains open and will provide to-go meals only beginning March 18 in order to promote social distancing.

Will university counseling, health, and advising services remain available?
Yes - With some limited staff and possible adjusted hours.

Will university insurance cover the cost of COVID-19 testing?
Yes - We'll waive co-pays for all diagnostic testing related to COVID-19.

Will the INTO center remain operational?
All services for students are available remotely and via Reggienet including the welcome center.

Where can I find more detailed information about how the university is responding to the coronavirus situation?
For the latest university updates, please regularly check: https://coronavirus.illinoisstate.edu/response/

What is the current situation at Oregon State University?

For how long are university and INTO classes being moved virtual/remote?
Effective Monday, March 30, and through the end of the spring term, all OSU campus instruction will be conducted remotely. This includes academic labs, testing during the term, and final examinations. Ecampus instruction remains unchanged.

Can international students remain in university housing?
Yes

Will campus remain open and operational? To what degree?
Yes - Most campus buildings will remain open during OSU’s COVID-19 response to support education, research, student services and operations. As of March 16, 2020, on the Corvallis campus, this includes student housing and dining centers, health services, the Memorial Union, Valley Library, Dixon Recreation Center -- with restrictions, Transportation Services, and the Student Accounts and Payroll office, although some services and hours of operation may be modified. At OSU-Cascades, this includes the campus residence hall, Obsidian Hall, as well as Tykeson Hall, and services and hours of operation will be limited.

Will campus dining options remain available?
Yes, although some services and hours of operation may be modified.

Will university counseling, health and advising services remain available?
Yes, will likely be remote.

Will university insurance cover the cost of COVID-19 testing?
PacificSource is waiving copays and deductibles for members testing for COVID-19. This applies to both the testing and the related provider visit for the test. All other treatments and services including hospitalizations are subject to the usual benefits and cost shares.

Will the INTO center remain operational?
Yes - As of 16th March, all INTO OSU center operations moved to remote with some face-to-face sessions exercising maximum social distance. A full Virtual Welcome desk provides a landing point for any student query by email, phone or through social media. INTO OSU is using OSU's teaching and learning tools Canvas and Zoom to continue all teaching, advising and support sessions.

Where can I find more detailed information about how the university is responding to the coronavirus situation?
For the latest university updates, please regularly check: https://leadership.oregonstate.edu/coronavirus

What is the current situation at Saint Louis University?

For how long are university and INTO classes being moved virtual/remote?
University and INTO classes will be conducted remotely through the end of the Spring Semester, Tue. May 12 (including exams).

Can international students remain university housing?
Yes - Housing and dining options are still open for all international students and will remain open for the remainder of the semester.

Will campus remain open and operational? To what degree?
Yes - The University and INTO SLU remain open. Operations of most offices continue with virtual/remote services.

Will campus dining options remain available?
Yes - Housing and dining options are still open for all international students and will remain open for the remainder of the semester.

Will university counseling, health and advising services remain available?
Yes - University counseling, health and advising services will remain available 24 hours a day / 7 days a week.

Will university insurance cover the cost of COVID-19 testing?
Yes - Saint Louis University insurance plans will cover the cost of testing with no co-pay or deductible. Patients who meet clinical criteria to be tested for COVID-19 will be able to get tested. At this time, we are only able to offer testing to individuals who have symptoms. Healthy individuals are not being tested.

Will the INTO center remain operational?
Yes, the INTO center will remain operational. The INTO SLU center and many administrative offices at SLU have moved to an online format/work from home. Students have been advised to communicate with their professors via e-mail to set-up appointments. Our Student Experience team have access to our students via WeChat, WhatsApp, Mobile, etc., and we are also looking at options to set up a virtual welcome desk.

Where can I find more detailed information about how the university is responding to the coronavirus situation?
For the latest university updates, please regularly check: https://www.slu.edu/health-advisory

What is the current situation at Suffolk University?

For how long are university and INTO classes being moved virtual/remote?
University and INTO classes will be conducted remotely through Tue., May 5 (remainder of the semester, including exams).

Can international students remain in university housing?
Yes - All international students can remain in the residence hall through the end of the semester (May 5, 2020).

Will campus remain open and operational? To what degree?
Yes - Only essential personnel will remain on campus to provide services to the resident students.

Will campus dining options remain available?
Yes - One dining facility is open: 4th floor of Sargent Hall, 120 Tremont Street.

Will university counseling, health, and advising services remain available?
Yes, remotely - CHW Counseling will be offering all services remotely. No face-to-face counseling visits will be held until further notice. CHW Counseling clinicians can provide telehealth services using confidential Zoom technology for students.

Will university insurance cover the cost of COVID-19 testing?
Yes - University insurance will cover the full cost of diagnostic tests for COVID-19 for all fully insured members who meet CDC guidelines for testing. Members in fully insured plans will face no co-pay, co-insurance, or deductible for these test. Insurance will cover the cost of vaccination when a COVID-19 vaccine is available, and we will waive co-payments for medically necessary COVID-19 treatment at doctor's offices, emergency rooms and urgent care centers.

Will the INTO center remain operational?
Yes - The INTO center remains operational with all center staff working remotely.

Where can I find more detailed information about how the university is responding to the coronavirus situation?
For the latest university updates, please regularly check: https://www.suffolk.edu/student-life/health-wellness/coronavirus-health-advisory

What is the current situation at The University of Alabama at Birmingham University?

For how long are university and INTO classes being moved virtual/remote?
University and INTO classes will be conducted remotely Wed. March 24 - Fri. April 24 (remainder of the semester, including exams.)

Can international students remain in university housing?
Yes - During this period, university residence halls will remain open for students who do not have other housing available, with modified dining options. Although US students are asked to find alternative arrangements, international students are welcome to stay in their rooms during this time.

Will campus remain open and operational? To what degree?
Yes - The UAB campus remains operational with modified dining options, emergency services, and essential offices and personnel.

Will campus dining options remain available?
Yes - on-campus dining options remain available, although modifed and limited. Students also have Blazer bucks they can use at some off-campus restaurants, most of which are providing at least carry-out services.

Will university counseling, health, and advising services remain available?
Yes - Student Health services are available. Students are asked to call ahead. Counseling is available remotely as needed.

Will university insurance cover the cost of COVID-19 testing?
Yes - The medical care for COVID-19 will be covered by the Student Health Insurance plan just as any other medical need (please see the UHC Explanation of Benefits or speak to a member of the Student Experience team for more information). The University of Alabama at Birmingham is a leader in the US in responding to COVID-19. UAB hospital is currently able to administer tests and treatment for COVID-19 in line with CDC recommendations.

Will the INTO center remain operational?
Yes, primarily online - As of March 16, 2020 all INTO UAB staff and instructors have been working remotely. An email has been sent to all INTO UAB students giving contact information for both their academic questions and any issues pertaining to outside the classroom. We also have a virtual welcome desk that provides contact information and virtual office hours. Visit https://sway.office.com/bF5v2fxoQ2S1KeAk?ref=email to access the virtual office.

Where can I find more detailed information about how the university is responding to the coronavirus situation?
For the latest university updates, please regularly check: www.uab.edu/coronavirus

What is the current situation at the University of South Florida?

For how long are university and INTO classes being moved virtual/remote?
University and INTO classes will be conducted remotely Mon. March 23 through the end of the Spring Semester. USF will deliver a full schedule of courses for Summer A, B, and C. For Summer A and C, courses will be delivered online so students can continue their academic progress.

Can international students remain in university housing?
Yes - The University of South Florida campus remains open in a limited fashion. Residence halls and dining facilities are open, as well as the clinic and urgent services. Most other campus services have moved to a limited face-to-face format and offer virtual meetings instead. Faculty have the option to come to teach their courses remotely in rooms that we are making available in Center.

Will campus remain open and operational? To what degree?
Yes - The University of South Florida campus remains open in a limited fashion. Residence halls and dining facilities are open, as well as the clinic and urgent services. Most other campus services have moved to a limited face to face format and offer virtual meetings instead.  Faculty have the option to come to teach their courses remotely in rooms that we are making available in Center.

Will campus dining options remain available?
Yes - The University of South Florida campus remains open in a limited fashion. Residence halls and dining facilities are open, as well as the clinic and urgent services. Most other campus services have moved to a limited face to face format and offer virtual meetings instead.

Will university counseling, health, and advising services remain available?
Yes - While classes are moving to remote delivery, many normal university operations will continue, including Student Health Services, USF Health clinical operations Housing/Dining. Many other administrative functions have moved to remote/virtual.

Will university insurance cover the cost of COVID-19 testing?
Yes - INTO USF student health insurance will cover 100% of all testing and treatment for COVID-19 should students feel ill and a test is warranted.

Will the INTO center remain operational?
Yes, primarily online - The INTO USF Center is transitioning to a virtual space during this week and will be fully “remote” as of Monday, March 23rd. Students will be connected to a staffed virtual lobby. INTO USF academic advisors, tutors/mentors, student services, and other student facing services all have virtual options now to adhere to directives from the CDC and state health department to limit contact.

Where can I find more detailed information about how the university is responding to the coronavirus situation?
For the latest university updates on COVID-19, please regularly check the university COVID-19 website at: https://www.usf.edu/coronavirus

What is the current situation at Washington State University?

For how long are university and INTO classes being moved virtual/remote?
University and INTO classes will be conducted online/remotely Mon. March 23 through the end of the Spring Semester, Fri. May 8 (including exams).

Can international students remain in university housing?
Yes - International students are permitted to remain in university residence rooms.

Will campus remain open and operational? To what degree?
Yes, on a limited basis. Following the Governor's orders on March 23, most WSU administrative units are now working remotely. Most support services will still be available to students (libraries closed). Academic delivery will continue to be delivered remotely for the remainder of Spring semester. Traditional commencement ceremonies scheduled for May are now postponed at least until August. On May 9, commencement will be delivered online.

Will campus dining options remain available?
Yes - All available dining options are only available for pickup or delivery. Students can download the GET App (https://dining.wsu.edu/order-online/getfood/) to pre-order food at select dining facilities or retail locations on campus. Halal options are available at each dining center. Students can find the information regarding dining center hours at: https://dining.wsu.edu/hours/ and individual location menus can be found under the net nutrition section at: http://netnutrition.wsu.edu/9.

Will university counseling, health, and advising services remain available?
Yes - Cougar Health Services will remain open and students must call ahead to make any appointments. Students who find themselves in critical situations may contact the Office of the Dean of Students (https://deanofstudents.wsu.edu/). All healthcare facilities, including counseling and psychological services will remain available to students. Academic advising will be available to students by telephone, email or through Zoom.

Will university insurance cover the cost of COVID-19 testing?
Yes - All co-pays and deductibles associated with testing for COVID-19 will be waived. Due to limited test kits, testing will only be provided under medical advisement. Insurance coverage for treatment will follow regular guidelines as with any other illness under the health insurance plan. Please see https://ip.wsu.edu/on-campus/covid-19-faqs/#health-and-safety for more details.

Will the INTO center remain operational?
Yes - although on a remote basis only. Students and visitors can still access the INTO WSU team through a "Virtual Welcome Desk."

Where can I find more detailed information about how the university is responding to the coronavirus situation?
For the latest university updates on COVID-19, please regularly check the university COVID-19 website at: https://wsu.edu/covid-19/

What has INTO introduced since this pandemic has been declared?

The health and safety of our students, faculty and staff within our US centers is of paramount importance to us. Out of abundance of caution, all of our US universities have decided to temporarily cancel in-person classes and have moved to virtual/remote instruction. We are working very closely with all of our partner universities to provide the support and assistance that international students need during this transition. It is our priority to ensure continuity of academic studies and safe learning and living environment. In addition, we have introduced more flexible admissions, deadlines and deferral policies for those affected.

I am a student looking to take an INTO program next year or start an undergraduate/graduate degree program at an INTO partner university and due to COVID-19 I may be unable to submit my transcripts or complete relevant documentation. Is there any additional support or advice INTO can give me?

There is no change to our usual application requirements – it is not necessary to send the admissions team original copies of transcripts in order to apply, but we will need this after you arrive on campus.
Since many schools and universities are currently closed, we will request that updated transcripts be sent in 1 week after the school/university reopens. Original documents are not required in order to make an application or confirm the offer, but they should be available for the visa appointment and also for entrance into the US.

UK national news

Where can I find the latest information on the COVID-19 outbreak and what precautions to take? (UK)

The situation remains fluid and we urge everyone to keep abreast of the latest updates and announcements from the following official advisory services:

Should I be travelling to the UK?

At this time we do not recommend students who have not already arrived in the UK to book travel to the UK until further notice.

I am worried that any fellow student (or INTO staff) who have travelled may bring the virus back with them. What is the guidance?

If a student (or member of staff) has travelled and returned from any country, but especially from those where the cases of the virus are much higher than in the UK, we take into consideration the welfare of the arriving student (or member of staff), and the welfare of our team members and current students in the INTO Center, and if any student/member of staff has flu-like symptoms, we have asked them to not come in to the Center. They must contact our Support Services Team as well as the NHS 111 services, and, based in NHS guidance, we would ask them to self-isolate. Anyone in this situation will be supported by the INTO Center team, and we will ensure that students have access to food and drink, and we will also supply study materials.

I have flu-like symptoms what should I do?

If you have suddenly developed a cough, fever or shortness of breath you should complete the online NHS 111 COVID-19 questionnaire which will advise you instantly if you need to take any action.

If I am in the UK, should I be self-isolating?

For the latest guidance on health and safety precautions please refer to the NHS guidelines

We ask students to engage with their virtual instruction and adhere to the above guidance at this time. If students in the UK have any further questions they should contact INTO center staff

What is the latest guidance from UKVI regarding online courses?

UKVI has released the following guidance confirming that students who have been studying in the UK on a Tier 4 visa, or had been planning to, will be able to study their course by distance-learning.

  • Tier 4 Sponsors can teach course by distance learning to students in the UK with existing Tier 4 visas, or those who were studying on Tier 4 visas and have chosen to return home, but still want to continue their studies. It’s not necessary to withdraw sponsorship of students in these cases. This provision will be reviewed on May 21 2020.
  • Students who already have Tier 4 visas for future courses, but have been unable to travel and can’t now study on campus, are permitted to undertake these courses by distance learning as well. Again, it is not necessary to withdraw sponsorship. This provision will be reviewed on May 31 2020.
  • Prospective students who haven’t yet applied for a Tier 4 visa, but wish to study a course by distance learning, can do so – as they will not be coming to the UK, they do not need a Tier 4 visa.

US national news

Can I still travel to the US for study?

This is subject to government guidance and any restrictions their guidance may place on students on arrival. Please refer to the US Center University section above for more details.

What is the process if I am unable to take a TOEFL/IELTS due to test center closures?

All INTO US University Partners accept Duolingo English proficiency test for all Pathway programs and some degree-seeking programs. The test is available online and you can complete the test from your home in 1 hour and get the results in 2 days.

What is the process if I am unable to travel to the US due to an inability to secure my visa due to visa office closures?

You can defer your program to the next available or a subsequent start date at no cost.

My TOEFL/IELTS score is published on the website, but I am unable to get a hard copy, what should I do?

We don’t need an original copy of TOELF/IELTS certificates in order to check the scores – as long as you have received the Test Report Form (TRF) number, we will be able to make these checks and there won’t be a delay in issuing documents to enable your visa application.

Do I need to self-isolate when I arrive in the US for my studies?

University partners follow Centers for Disease Control and Prevention (CDC) and local public health authority advice. If you are travelling from a CDC level 2 or level 3 designated country, please contact your University before making plans to travel and for more information.

If I have to self-isolate when I arrive in the US, where will I be self-isolated?

Self-isolation requirement will vary university by university. Please contact your US Center University for more information.

Does my US University insurance cover the cost of COVID-19 testing?

US University insurance does cover COVID-19 testing and treatment. Please refer to the US Center University section above for more details.

Is my F-1 visa status impacted by moving to online/virtual learning?

Online/virtual learning is considered academic continuity and will not negatively impact your immigration status. For more details, please see: https://www.ice.gov/sites/default/files/documents/Document/2020/Coronavirus%20Guidance_3.13.20.pdf

Where can I find the latest information on the COVID-19 outbreak and what precautions to take? (US)

The situation remains fluid and we urge everyone to keep abreast of the latest updates and announcements from the following official advisory services:

Can I elect to self-isolate even if I’m not required to?

University partners follow Centers for Disease Control and Prevention (CDC) and local public health authority advice. They also take into consideration the welfare of all members of the university community. Requirements for self-isolation will vary university by university.

If students have to self-isolate that location will vary university by university.

INTO global news

I am a current student and have a concern. Who can I contact?

The INTO Centers remain functioning and communication will continue as normal. The INTO Center staff continue to support every student with any issues and we encourage you to reach out with any concerns or questions.

I am a parent and have a concern. Who can I contact?

We are being vigilant with every student and if any student has flu like symptoms or is concerned, they should stay at home, call their doctor and follow all public health guidance in relation to the prevention of spreading of flu. If there is a particular issue you should contact your Education Counsellor in the first instance.

You can also contact us here:
https://www.intostudy.com/en-gb/admissions/meet-the-team