INTO Student Protection Plan

The INTO Student Protection Plan assesses the various risks to our students in our care and outlines the measures put in place to protect them. This plan should be read in conjunction with INTO’s Compensation and Refund Policy outlined below.

INTO Compensation and Refund Policy

The INTO Compensation and Refund Policy sets out the circumstances in which an INTO Centre will refund tuition fees and other relevant costs, in which INTO will provide compensation to students and how it addresses student complaints.

INTO Student Charter

The INTO Student Charter summarises the comprehensive guidance and support that INTO students receive as part of their education with us.

INTO Special Category and Criminal Offence Data Policy

This policy document explains how our processing of special category and criminal offence data is consistent, where applicable, with Articles 9 and 10 of the General Data Protection Regulation (GDPR), Schedule 1 of the Data Protection Act 2018, and the data protection principles set out in the GDPR, as well as telling you about the length of time we need to hold such data.*

INTO Electoral Registration Policy

This policy outlines how INTO will advise eligible students of their ability to register to vote in elections whilst studying in the UK, in line with condition E5 of our registration with the Office for Students (OfS).

INTO Student Transfer Policy Statement

This document outlines INTO’s commitment to facilitating course transfers for students.

INTO Freedom of Speech Code of Practice

This document outlines INTO’s commitment to freedom of speech.

INTO Academic Appeals Policy Statement

INTO Extenuating Circumstances Policy Statement

INTO Central Complaints Policy Statement

INTO Assessment and Feedback Principles

INTO Student Code of Conduct Policy Statement

INTO Student Disciplinary and Misconduct Policy Statement

INTO Student Engagement and Participation Policy Statement

INTO UK Centres Admissions Policy

INTO Wellbeing and Fitness to Study Policy Statement

INTO Under 18s Policy Statement

INTO Child Protection Policy Statement

INTO Global Bank Restrictions Policy Statement

INTO Restricted Country Payment Policy Statement