We're here to help you

You’ll receive dedicated support from our friendly support staff in the INTO Centre from the moment you arrive. They’ll help you with practical things like opening a bank account or renewing your visa, and are there to listen if you need to talk to someone. They will help you to find your way around campus and the local area, so you can settle in quickly.

Once you progress, the Queen’s International Student Support Office will look after you. They’ll answer any questions you might have, and offer support and guidance for settling in to life at university.


In your first week at the Centre, we'll give you all you’ll need to help settle into your new life in Belfast, including:

  • visas support
  • registering with the police
  • opening a bank account
  • registering with a doctor and dentist
  • UK key legal and social facts
  • social activities, clubs and sport

We'll also provide you with a 24-hour helpline telephone number should you need to get in touch with us outside of office hours.

Academic support

Our teachers understand your needs, and are dedicated to your success. At the beginning of your course you’ll meet your Personal Tutor, who you can approach for help with any academic questions or personal issues throughout your studies. They’ll help you settle in, monitor your academic progress, and can refer you to additional academic and welfare support if needed.

More about our teachers

English language support

If you have a lower level of English language, our specialist Language Advisers are available to help you communicate. There’s also a dedicated Chinese Language Support Officer on hand to provide support to Chinese-speaking students. Need a little extra help? No problem – we also offer individual and group lessons, online support, revision sessions and one-to-one teaching at an additional cost.

Ongoing support at INTO Queen's University Belfast

At the INTO Queen’s University Belfast Study Centre, you’ll find our friendly Student Services team who will help you throughout your studies. You’ll have access to a range of excellent services, such as:

  • visa workshops for help with renewing or extending your visa
  • 24-hour support from residential advisors in the accommodation
  • 24-hour emergency contact number
  • a careers service who will help you find a part-time job
  • the Student’s Union who provide support, advice as well as clubs and societies
  • personal careers guidance for after you graduate from the Careers service
  • a confidential counselling service
  • language advisors who can translate for you
  • a local tour guide
  • additional support for students with disabilities

Support during your studies with us

INTO will:

  • give you one-to-one time with your teachers after classes
  • help you adapt to the UK learning culture
  • assign you an academic tutor who you can talk to about your course
  • guide you with your academic essay writing
  • show you how to conduct research and presentations
  • provide additional support for students with disabilities

When you progress, the University will provide:

  • help developing key study skills from the Learning Development Service
  • library staff to help you find books and journals for your studies
  • IT Helpdesk staff to help you with problems connecting to the internet
  • dedicated staff to advise you about progression to Queen's